OCCUPATION RATE: 100%
DevOps Engineers V in the contact centre environment (Genesys and other omnichannel software suppliers) take on tasks in software development, application operation and the integration of software solutions.
Work across multiple teams (for example, in the role of Technical Lead) in addition to working as part of a team. In doing so, they shape standards, architectures and best practices within their domain.
Take on tasks in software development and application operations…. Their tasks include:
Actively participate in the respective agile rituals; Advise the product owner on defining and prioritising the backlog
Plan and contribute lifecycle and architecture tasks to the backlog Set up and validate test strategies together with the teams
Optimise and enhance existing deployment processes
Measure and improve software solutions;
Operate at a high level in engineering skills and a strong understanding of applied concepts and workflows
Understanding of Agile and Lean principles; Ability to work collaboratively in teams and across teams
Excellent engineering knowledge in technologies and tools relevant to the field; In-depth development and operations knowledge
Assess complex situations and contexts well and come up with new, creative solutions
Very good knowledge of at least one programming and scripting language
Good knowledge of databases
Good knowledge of system administration
In-depth knowledge of all DevOps capabilities
Good understanding of the business, which goes beyond the actual area of responsibility; knowledge of trends and developments in the market and in the technologies used
Recognised as an expert in their discipline, even beyond the area; Influence the technical developments in the area, the technical or methodological approaches in development or the strategy.
Know-how in the integration of software solutions in the contact centre environment (Genesys and other omnichannel software suppliers). Know-How in complex reporting applications and the implementation of contact centre reporting.
Areas of knowledge: Software engineering; operations; test automation; quality engineering; continuous implementation; continuous deployment;contact centre business.
Relevant work experience: 3-4 years”
Language: German a must, and English